Cancellation Fees and Agreements
• Your purchase does not automatically guarantee a reservation. We recommend each customer read and review the cancellation policy and consider purchasing a Travel Insurance policy.
What CAN be Refunded:
• Some tours may require a minimum number of travelers to operate. The affected traveler will be fully refunded or may choose a similar tour product as a substitute. Should this occur, it would be under very rare circumstances.
• Please note that the product substitute chosen by the traveler may be more expensive than the original product and therefore may be subject to an additional cost.
• Any additional refunds based on extenuating circumstances will depend on the individual tour operator.
What CANNOT be Refunded:
• All hotel and tour schedules are arranged ahead of time. Any person failing to appear on the day of departure will not be refunded.
• No refund will be given for any portions of the tour unused by the traveler after tour departure regardless of circumstances.
• Hotel extensions and Instant Confirmation products (admission tickets, city passes, etc.) cannot be exchanged or refunded once confirmed.
Our Cancellation Policy
The Cancellation Policies listed below apply to all reservations unless the tour booked has specific rates or fees listed under "Special Notes." Please carefully review the "Special Notes" of your tour prior to booking. Please know that GOGO Senior Tours will always adhere to individual tour policies when applicable.
Cancellation Made Within Refund Policy
6 days prior to departure Non-refundable
7-15 Days Prior to Departure Date 50% of total purchase amount can be refunded
16-24 Days Prior to Departure Date 75% of total purchase amount can be refunded
25 or more Days Prior to Departure Date 100% of total purchase amount can be refunded
• Please note that cancellation fees are calculated based on the date we receive your signed Cancellation Request Email and travel service start date.
• If a tour is scheduled to depart within the next 6 days, we will not change a traveler's departure date and will not offer a refund.
• All cancellations must be made directly with GOGO Senior Tours, by emailing us at firstname.lastname@example.org.
• In most cases, reservations paid by cash deposit, will be refunded via check.
How to Cancel a Reservation
We will process your cancellation/refund request within one to seven business days. We will NOT acknowledge any verbal / over-the-phone request or voice mail. Verbally speaking with our customer service representatives without emailing us a cancellation request will not guarantee that your cancellation has been processed or acknowledged.
• Cancellation must be made by emailing us a Cancellation Request. Please explain why you are requesting a cancellation.
• Contact Email: email@example.com
Any changes made to a reservation after successfully submitting the order and 7 days before the tour departs for single day and 24 days before the tour departs for multi day tours will be subject to a minimum $30.00 Amendment Fee (per change). Reservations will be confirmed within one to two business days. The following constitute as an amendment to a tour:
• Changing departure date
• Changing pick up time or location
• Changing tour
• Changing guest name
• Changing itinerary
• Removing / Replacing a guest
• Adding / Replacing a guest
• The $30.00 amendment fee is a minimum tour change fee. If you request multiple changes and/or request the adjustments at the last minute, additional fees may apply (in addition to the $30.00 amendment fee). Paying the $30.00 amendment fee does not guarantee a change can or will be made.
Please read the Terms and Conditions of this Customer Agreement carefully before you (the customer) make reservations and/or purchase a tour and/or tour-related products listed on gogoseniortours.com. This agreement with help you completely understand the rights and responsibilities of both yourself and GOGO Senior Tours. By becoming a GOGO Senior Tours customer, you agree that you have read, understand and agree with the following Terms and Conditions, and give irrevocable consent to be bound by all said Terms and Conditions, including any updates thereto. GOGO Senior Tours has the right to change the Terms and Conditions, in whole or in part, at any time with or without notice. GOGO Senior Tours encourages you to print out a copy of this agreement to review and bring it with you on your trip.
You must be an individual, 18 years of age or older. If you are under 18, you may use gogoseniortours.com only with involvement of a parent or legal guardian.
Before making reservations, it is your responsibility to read the fine print associated with your desired product including, but not limited to, the following sections: Pricing and its notice, Tour Itinerary, Package Includes, Package Excludes, Cancellation and Refund Policy, Terms and Conditions, Special Note, etc.. And you herein state that you have read and fully understand the content of all fine print and will waive the right to dispute any part of it after your purchase.
1. The Receipt of Reservation does not guarantee seat availability.
2. Within one to two business days of submitting payment for your reservation/order, you will be notified via email of your reservation`s confirmation.
Privacy and Data Collection
gogoseniortours.com is the sole owner of the information collected on this website. We will not sell or share this information to any outside parties, except as outlined in this policy. Again, gogoseniortours.com collects information from our users at several different points on our website in order to process reservations and better serve you with pertinent information. Information collected includes name, shipping address, billing address, telephone numbers, email address and payment information such as credit card.
GOGO Senior Tours strongly recommends our customers acquire insurance covering medical, trip cancellation, and baggage, etc. GOGO Senior Tours does not currently offer any medical or travel insurance arrangements. Therefore, GOGO Senior Tours shall be exempt from any liability in the event of an accident resulting in, but not limited to, loss or damage of properties, injury to people, death during trip, delays, irregularities or other occurrences beyond its control. Settlements will ensue in accordance with rules set by airlines, hotels, buses, etc. You agree that GOGO Senior Tours will not be liable for any costs or damages arising out of a dispute or disagreement between you and any participating provider or a third party for anything that is in any way related to this site or the use of information contained in this site, and you hereby expressively waive any such claim against GOGO Senior Tours and its owner, members, officers, directors, employees, parents, subsidiaries, agents and representatives. GOGO Senior Tours suggests that due to the Cancellation Policy for your tour and the unexpected events that can possibly occur, your party would benefit from purchasing for your reservation.
Tour Amendments and Cancellation
Tour providers will try their best to make sure all the tour arrangements will be the same as planned. However, to ensure safe and secure tours, tour providers reserve the right to make amendments including altering, postponing and canceling tours due to weather, transportation, riots and many other uncontrollable circumstances. Tour providers also reserve the right to cancel the tour prior to departure, and refund payment if the number of participants is inadequate to form a tour group.
Tours are escorted by English speaking tour guides and/or driver guides. It is your responsibility to understand this prior to booking.
Passports and Visas
You are responsible for obtaining any travel documents and/or verifying entry requirements necessary for each country of travel and/or transit on your selected tour itinerary. Entry laws differ with respect to traveler’s citizenship. GOGO Senior Tours cannot obtain personal travel documents for customers or assume responsibility for notice of current requirements on any given country. You are responsible for any expenses incurred as a result of delays or itinerary changes related to your lack of appropriate travel documents.
You should strictly abide by the laws and regulations promulgated by the government of the visiting country including but not limited to immigration and Customs Laws and Regulations. GOGO Senior Tours will not be responsible for any penalties due to your failure to abide by any regulations of the government of the visiting country.
Pricing, Amendment, Cancellation and Refund Policy
Please be aware all prices are offered in the currency of United States Dollars. Prices may vary due to availability. For example, prices may increase during holidays. All prices are subject to confirmation. GOGO Senior Tours Standard Amendment, Cancellation and Refund
Policy is part of this Agreement, and you agree that you have read and approve of all its content before making a reservation.
Offers are provided and confirmed only on an availability basis. Once confirmed, the reservation cannot be changed or removed without a Cancellation Fee. If cancellation of fare passenger(s) is made at least seven days before tour departure date, the reservation will be subject to a $30.00 Amendment Fee plus the amount for the paid participating travelers. Cancellations within seven days of tour departure date are subject to the Standard Amendment, Cancellation and Refund Policy. No-shows on the tour departure date will be assessed a penalty fee (fees are dependent upon the tour) per passenger, that will be paid in cash by the other participating travelers of the reservation. This is a mandatory fee to be collected by the tour guide in order to participate on the tour.
Further details about GOGO Senior Tours cancellation and refund practices are described in Standard Amendment, Cancellation and Refund Policy. GOGO Senior Tours Standard Amendment, Cancellation and Refund Policy is part of this Agreement, and you agree that you have read and approve of all its content before making your online reservation.
All travel companions parties agree to take the tour together on their own will and accord. Disparities financially, culturally, or personally are each party's responsibility to resolve and must not affect the overall tour in any fashion. If one party cancels their part of the tour, all additional penalties or charges associated with the cancellation of the departing party's tour must be paid by the departing party in full. This ensures the departing party leaves the attending parties and their tour in good standing.
Travel Companion orders are nonrefundable after the payments have been submitted by each travel companion party. Travel Companion tours cannot change departure dates unless all parties consent to the departure date change. Airport transfers for Travel Companion orders follow the same standards as airport transfers provided on normal tours. No additional room alteration to a tour may be made once the tour has been confirmed. Default tour rooms are standard double rooms with two queen size or full size beds unless otherwise specified. Additional bedding arrangements will come at additional fees if available and will be the responsibility of the travel companion party.
All parties herein agree to the policies and bindings of a Travel Companion bookings and terms and conditions and have agreed to the continuation of the tour in each party's good faith and understanding.Multiple pick-up locations and times may not be available for all tours. Travel Companion parties must decide on one pick-up location to meet at for the tour (for tours offering pick-up location services) or one airport transfer service time (for tours offering airport transfer services; one airport and one transfer per party). We suggest the selected pick-up location to be equidistant from each travel companion or the selected airport transfer time to be the later of the two airport arrivals (Early arrival travel companions should wait for the later arrival travel companion for one transfer).
You hereby waive any objection you may have to GOGO Senior Tours use of electronic records with Discover, MasterCard, Visa, American Express or banks that issue credit cards should it be necessary for GOGO Senior Tours to respond to a charge back. You agree that GOGO Senior Tours does business electronically by email, so email is accepted as the form of delivery of the services provided by GOGO Senior Tours. You are not ordering tickets to be delivered by mail, so you agree to accept in person as the form of delivery and instructs Discover, MasterCard, Visa, American Express and banks that issue credit cards that email delivery constitutes delivery of services in this transaction.
You agree not to dispute a credit card charge on the basis of services not rendered if GOGO Senior Tours can prove that the Ticket was picked by you (by providing a signature and a specific date and time as recorded by GOGO Senior Tours. You agree that you will not dispute any charge improperly. This includes filing charge backs claiming fraud if you claim the name of GOGO Senior Tours was not recognized by you. In the event you file a charge back improperly, you agree to provide a written statement to the credit card company confirming the charge is correct and should be paid and agree to send a faxed copy of this letter to GOGO Senior Tours. In the event legal action is necessary for by GOGO Senior Tours to collect money taken away from GOGO Senior Tours through a charge back or to collect the Charge back Fee, you agree to pay GOGO Senior Tours legal expenses.
Medical Conditions, Pregnancy and Travel
If you have a medical condition, or if you are pregnant and considering travel, you must consult with your doctor before you travel, especially if medical condition requires daily routine care, urgent care, or your pregnancy is high-risk. You understand GOGO Senior Tours or local provider is not in a position to provide any medical services or urgent care in the event such an action may be required. You are liable for any risks, incidences or consequences incurred during travel. We highly recommend that you purchase medical insurance and travel insurance before you travel.
Disabilities and Travel
We embrace all people, regardless of colors or physical conditions. One of our goals is to provide free access and expand travel opportunities for people with special needs in the United States and abroad. We are exploring more travel products to accommodate this special population; however, yet, not all the travel products we currently offer include special accommodations. You are responsible to verify with us before you book travel to ensure that special arrangement can be made if it is required for your needs. GOGO Senior Tours or local provider is not liable for any incidences or consequences incurred during travel or complaints or lawsuits during or after travel due to your failure to inform us of your special needs. You also have the responsibility to re-confirm with us, after we reserve seats for you, that special accommodation will be provided per your request. We do not offer medical services as we are not a medical provider.
Disclaimer and Limitation of Liability
GOGO Senior Tours uses reasonable efforts to have accurate, complete and current information on its website. However, since travel and tour rates are constantly changing, we do not warrant that all information is up-to-date or free of technical or typographical errors. It is the user's responsibility to verify any information before relying on it. We reserve the right to make changes and updates to any information contained within this site without prior notice. Access to, and use of, this website and the content thereof is at the risk of the user. In certain instances, we have provided links to other websites solely for your convenience. These sites are not maintained or controlled by GOGO Senior Tours, and we are not responsible for their content. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, bugs, worms, cancelbots, Trojan horses and other items of a harmful or destructive nature.
If your contact information, including but not limited to, your email address, phone number, physical address or other data is incorrect, GOGO Senior Tours will not assume any liability for information not received by the customer/consumer.
Choice of Law, Waiver, and Claims
This Agreement shall be governed by and construed in accordance with the laws of the State of Kentucky, without reference to conflicts of law rules. As a condition of the use of the GOGO Senior Tours website and service, you (the Customer) agree to submit to the personal and exclusive jurisdiction of the courts located within the County of Somerset, Kentucky and therefore agree to file any grievance or suit of any kind exclusively in the courts located within the County of Somerset. If any provision of this Agreement is found invalid or unenforceable, that provision shall be enforced to the maximum extent possible, and the other provisions contained herein will remain in full force and effect. GOGO Senior Tours failure to insist upon or enforce strict performance of any provision of the Agreement shall not be construed as a waiver of any provision or right. Nothing in this Agreement shall be construed as creating or constituting a partnership, joint venture or agency relationship between GOGO Senior Tours and the product providers or between GOGO Senior Tours and any other of its Corporate Partners. Neither the product providers nor any Corporate Partner shall have the ability to create any obligation on GOGO Senior Tours behalf. This Agreement constitutes the entire agreement between you and GOGO Senior Tours with respect to the use of gogoseniotours.com.